Mystery Box Returns
Because each mystery box is packed as a surprise, returns are generally not accepted simply because the customer does not like the items inside.
Customer Care
Returns
Clear and friendly return guidance for mystery box orders.
Damaged or Faulty Items
If an item arrives damaged or faulty, please contact support with your order details and photos so we can review the issue.
Wrong Order Sent
If the wrong order is sent, contact us and we will help check what happened and guide you through the normal support process.
How to Contact Support
Email Aussieparcelsurprise@gmail.com with your order number, the email used at checkout, and a short description of the issue.