Customer Care

Shipping

Helpful shipping information for your Aussie Parcel Surprise mystery box order.

Ships From Australia

Your mystery box is packed and shipped from Australia for Australian customers.

Tracked shipping details will be sent by email after dispatch when tracking is available.

Orders are prepared as carefully as possible. Processing time can vary during busy periods, weekends, public holidays, or high-demand launches.

Please provide a correct shipping address at checkout. If an address is incomplete or incorrect, delivery may be delayed or returned.